| Being responsive to customer
needs is an integral part of doing business.
The sole objective of HCL’s Customer
Care Organization is to assist our customers
in solving their IT infrastructure related
problems and satisfy all related needs throughout
the IT infra life cycle.
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Project Implementation
and Management |
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Network System Integration |
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Maintenance and upkeep of the network
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HCL’s multi
technology, multi-vendor approach translates
into unique challenges for our CCO. With
over 350 qualified professionals across
800 loactions, HCL’s CCO operations
are spread across the country to be able
to respond faster to customers - to provide
maximum uptime and reliability for the networks.
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Proactive Management:
HCL’s
unique real time visibility tools
SmartManageNC NetConsole, SmartManageAT
and MyDashboard provide real-time
visibility into our customers’
infrastructure performance.
SPICE Meets and User Meets
SPICE
or Special Initiative for Customer
Education is a unique knowledge
share forum keeping in mind best
interest of our customers: |
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Impart the learning
from our 500+ customers and sharing
their International Best Practices
from time to time |
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Giving insights on how to reduce
cost and improve
customer satisfaction |
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Educate our clients on the latest
industry and technology trends through
our Knowledge Series
seminars |
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Taking advice through Customer
Feedback forms on areas of
improvement so as to be a better partner
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HCL’s ITIL compliant TAC operates
24X7 to offer timely solutions to
the most complex of network problems.
The world-class contact center infrastructure
coupled with HCL’s unique
known error database provides remote
first call resolution to 70% of
customer incidences. The remaining
incidences are addressed through
our field engineering team for typical
break fix issues.
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CONTACT
US |
