Managing a Data Center
has changed dramatically in the last decade. Until
few years ago, all business data in a data Center
could be easily managed from a dedicated console.
Today's Data Center environment is very dispersed
and poses anumber of problems like Increased
Cost Pressures, Reactive handling of issues, Absence
of Adequate Processes & Documentation, Service
level Management, Risk Mitigation.
HCL’s Data Center services while supporting
the critical components of the infrastructure
like Server hardware, Middleware, Databases, Operating
Systems, Storage and Infrastructure Applications
like messaging, aim at solving the problems mentioned
above. The sample activities being performed for
these infrastructure components are monitoring,
mantainence & patching, system administration,
inventory management etc.
HCL’s Services provide Superior customer
support through:
24x7X365 service window coverage
Well defined and easy to enforce SLAs
ITIL and BS7799 processes for service delivery
& information security
Some of the Service Domains Supported
Systems – Windows, Unix, Solaris
Data bases – Oracle, SQL, Sybase
Web Servers – iPlanet, Apache, IIS
Storage – EMC, HP, Veritas
Messaging – Exchange, Lotus Notes
HCL’s end user computing
services encompasses management of workstation -
hardware and software components - for daily organizational
use and provides technical support and maintenance
for end users. A dominant leader in the Remote Infrastructure
management space, HCL understands the synergy between
End User Computing services and other IT infrastructure
domains, and provides services like Enterprise Help
Desk (different from Product Support Help Desks
like Microsoft, Dell), Centralized Desktop Management,
Application Support and Project Support to its customers.
Enterprise Help Desk (different from Product
Support Help Desks like Microsoft, Dell)
Centralized Desktop Management
Asset Management
Software Distribution
License Audits
Desktop Imaging
Application Packaging
2nd Level Troubleshooting
Application Support
Messaging
Web Servers
File & Print Servers
Citrix
Anti virus
Client Applications
Project Support
New Roll-outs
Migration
Upgrades
Evaluation of New Technology
Tool Selection & Deployment
HCL
Comnet’s remote network management services
provide network monitoring, problem resolution,
and system administration services for your
voice and/or data networks.
A decade of experience and market leadership
in the managed networks domain has helped
HCL understand the paradigm shift from uptime
aware to response time aware networks. HCL’s
managed network services offers leading networking
solutions that help improve the application
response time without any increase in the
bandwidth.
HCL Service Offer
Improved Application Response Time
Improved Quality of Voice
Optimal Bandwidth Utilization
Guaranteed SLA Commitments
The services help organizations gain Reduce
costs through:
Resource optimization (bandwidth optimization)
and capacity planning
Reduced investments in managing and maintaining
tools
Reduced investments in sourcing highly skilled
man power – Access to expertise-on-tap
with availability of domain
experts CCNP and CCIE for critical problem
resolution
Better return on investment owing to enhanced
performance levels
Increase Productivity through visibility:
Application Response time
Application/ department/ user wise traffic
analysis
Traditional
approaches to network security, based predominantly
on a hardened external perimeter and an unsegmented
internal network, are proving increasingly
insufficient. The need for secure, layered
controls taking the form of multiple "perimeters"
is becoming apparent.
A decade of leadership in deploying and managing
complex security infrastructures has helped
us understand the significance of proactive
security management. HCL’s Security
services provide 24x7 monitoring and advanced
event co-relation to enable real time incident
detection, event alerting and improved incidence
response time. A dominant leader in the security
services domain.
HCL
Comnet offers:
Reduce costs through:
Expert skill on tap
Proactive event detection
Increase employee productivity through:
Visibility into security infrastructure performance
and availability
Advanced event co-relation
Superior customer support through:
24x7monitoring
ISO 9002 Certified Operations, ITIL, BS 7799
Compliant Security Practices.
HCL’s Services provide Superior customer
support through:
