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Administrator
Job Description
Administrator
Job Summary
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Location: Tennessee
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Active Directory
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No. of positions: 1
Job description:
Develops and debugs software in support of new and existing applications 65% Develop, execute and thoroughly document unit and system-level test plans 15% Designs changes to new and existing applications 10% Provides support for production applications (7x24) 5% Participate in Agile methodology and ceremonies
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.